Managing technology

Technology has spread its wings wider and continues to do so. Technology is becoming pervasive. A device like mobile phone is technology. Its utility can vary from making and receiving calls to other applications like- general positioning system, camera, music, etc. Managing technology is all about providing a good experience to the end user. The experience is incorporated by understanding how the technology works and how the end user will operate. From the end user perspective technology management is exploring and understanding the available features. An organization may have the best infrastructure and maybe even the best people, but the experience felt by the end user in using the device may be still less than acceptable. This is an indicator of the technology not managed well.